Since 1994, we have been a staple in the Minneapolis community, but the modern chapter of Mr. Rooter Plumbing of the Twin Cities began in 2018 under the leadership of Tony and Heidi Perez.
Transitioning from careers in mechanical engineering and medical laboratory technology, Tony and Heidi infused the business with a standard of technical precision where cutting corners isn't an option.
We believe every plumbing challenge deserves a solution that is both thorough and reliable, ensuring we provide long-term fixes rather than temporary patches.
To support this mission, we have grown our local team from 24 to 40 skilled professionals and equipped them with the industry’s most advanced diagnostic technology. This investment ensures that even the most complicated malfunctions are solved correctly the first time, even when other plumbers can't figure it out.
When you choose us, you’re trusting a team that combines decades of local history with a high-tech approach to keeping your home safe and functional.
The Type of Team We’ve Always Proven to Be
We’re A Team Focused on Exceeding Expectations
Our plumbing professionals take immense pride in their work and are dedicated to treating your home with the highest level of respect. We strive to provide a reassuring experience during stressful emergencies, ensuring you feel like a priority from the moment we arrive.
As our co-owner, Tony, says: “I’m honored to lead an extraordinary team of plumbing and drain professionals who take pride in their work and consistently go above and beyond to exceed our customers’ expectations.”
We’re Fast and Reliable, Offering Same-Day Service
We understand that when you are facing a disruption or potential damage, speed and availability are your top priorities. If you call during regular business hours, we can typically address your urgent issues the same day; otherwise, we will be there the next day to get your space back in order. We want to ensure you are not stuck waiting overnight while water damages your property.
We Offer Honest Solutions and Efficient Results
We arrive with stocked service vehicles and the right tools to resolve about 85% of our service calls on the very first trip. Whether you need a water heater, water softener, or reverse osmosis system installed, we come prepared with the right attitude and equipment to get the job done quickly.
Tony highlights our commitment to transparency: “When you call us, you’re not getting a sales pitch. You’re getting a dedicated team that shows up on time, communicates clearly, and fixes the problem the right way. We’d be honored to earn your call.”
How We Make You Feel Comfortable During Service
We combine professionalism, clear communication, and respect for your home.
When partnering with us, you can rely on:
- Care for Your Space: Your plumber will arrive in uniform, use shoe covers, lay down drop cloths and tool mats, and keep your home clean throughout the job.
- Consistent Listeners and Educators: Our team listens to your concerns, explains the issue so you can understand, and provides written estimates with upfront pricing.
- Accurate Assessments and Diagnoses: We’ll also back up our suggestions with photos, video, and real-time updates so you’re informed.
We Understand the Twin Cities’ Unique Plumbing Issues
Plumbing in the greater Twin Cities area has some unique considerations you should be aware of. Fortunately, our plumbers live and work in the area and are highly experienced in addressing various issues that could plague your plumbing.
We can support issues with:
- Hard Water: Our team can address problems caused by mineral buildup in pipes, fixtures, and appliances over time.
- PFAS in Water: Some areas have trace amounts of PFAS (per- and polyfluoroalkyl substances) or man-made “forever chemicals”. These substances don’t break down naturally, and homeowners may choose filtration systems for safety and peace of mind.
- Older Pipe Materials: Galvanized, lead, and Orangeburg pipes can corrode or deteriorate, sometimes requiring repiping or replacement.
- Sewer Line Inspections: Many municipalities require inspections during home sales to ensure lines are in good condition.
- Harsh Winters: Cold temperatures in Minneapolis can cause pipes to freeze or burst if proper precautions aren’t taken.
Being aware of these local factors and scheduling regular maintenance or inspections can help you avoid unexpected repairs and keep your plumbing system performing reliably year-round.
Flexible Financing and The Neighborly Done Right Promise®
Plumbing emergencies are stressful, which is why we offer flexible financing options to fit your budget. You will always receive an upfront, honest estimate before work begins, with no surprises at the end. Plus, we stand behind our workmanship with the Neighborly Done Right Promise®. If your residential service isn't done right, we’ll make it right because we prioritize your long-term satisfaction and peace of mind.
